Step 1: The Problem

Problem: During my lesson I was teaching from a flipchart, and the ActivInspire program suddenly froze. On the ActivBoard, I only see my desktop with the ActivInspire program minimized in the taskbar, labeled as “Not Responding.” My ActivPen is no longer functioning. How can I correct these problems and resume my lesson?

In the classrooms that I have worked it in, it has been very common for the ActivInspire software to unexpectedly freeze along with the ActivPen while a teacher is giving a lesson from a flipchart that he or she spent hours preparing.  The problem usually occurs when the instructor is not allowing enough wait time for things to load (ex: clicking from the pen to the eraser function over and over because the eraser is not coming up fast enough.) This problem could possibly be avoided by clicking certain buttons in ActivInspire only once, or by having your IT department reinstall the software which might fix the problems that are occurring in the future. As we all know, there's never a minute to waste during instructional time, and when this situation occurs it can throw off an entire lesson. Putting in an IT request could take a few days, so below this post is a trouble-shooting guide that has been provided to correct this problem as soon as it occurs.